Frequently Asked Questions

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General FAQs

What Is Essence Audiology?

Essence Audiology is a professional audiology clinic providing comprehensive hearing care services, including hearing tests and solutions.

Where Is Essence Audiology Located?

Essence Audiology serves the Albury region and its neighboring areas, offering top-notch audiology services to the community. Our primary location is 525 David St., Albury, NSW 2640.

Do I Need An Appointment To Visit Essence Audiology?

Yes, scheduling an appointment is recommended to ensure you receive timely and personalized care. Call us at (02) 6060 2666 or complete our web form. You can also visit our official website,, for more information.

Are The Audiologists At Essence Audiology Certified?

Yes, all audiologists at Essence Audiology are certified professionals with extensive training and experience in audiology.

Do I Need A Referral To Visit Essence Audiology?

While a referral is not mandatory, it can be helpful for a more comprehensive understanding of your auditory health, primarily if referred by an ENT specialist or GP.

How Long Has Essence Audiology Been Serving The Community?

Essence Audiology has been dedicated to serving the community for several years, providing top-notch audiological services and building a reputation for excellence.

Is There Parking Available At The Clinic?

Yes, our clinic offers ample parking space for our patient's convenience.

Are Children's Audiology Services Available At Essence Audiology?

Yes, we offer audiological services for both adults and children.

Is Essence Audiology Wheelchair Accessible?

Absolutely! At Essence Audiology, we prioritize the comfort and accessibility of all our patients. Our clinic has been designed to be wheelchair-friendly, with ramps and wide doorways to facilitate easy movement. We want to ensure that every patient, regardless of mobility challenges, can visit us without any hindrance and receive the care they deserve.

Do You Provide Educational Resources On Hearing Health?

Yes, we do! At Essence Audiology, informed patients can make better decisions about their hearing health. Therefore, we offer many educational resources in print within our clinic and digitally on our website. These resources cover various topics related to audiology, hearing loss, prevention, and more. Our goal is to empower our patients with knowledge, helping them understand the intricacies of hearing health better.

What Makes Essence Audiology Stand Out?

Essence Audiology prioritizes personalized care and state-of-the-art technology and has a team of experienced audiologists dedicated to enhancing your auditory experience.

Does Essence Audiology Offer Any Other Services Besides Hearing Tests And Hearing Aids?

Yes. Essence Audiology provides various audiological services, including tinnitus management, earwax removal, and custom earplugs.

Does Essence Audiology Offer Home Visits?

Essence Audiology prioritizes patient convenience. It's best to contact the clinic directly to inquire about home visit availability.

What Payment Methods Do You Accept?

At Essence Audiology, we aim to make the payment process seamless for our clients. We accept various payment methods, including cash, major credit cards, and debit cards. We also take specific insurance plans that can help cover the cost of your audiological services. If you have specific questions about payment or want to know if we accept your insurance, please don't hesitate to contact our office for detailed information.

Do You Offer Any Discounts Or Promotions?

At Essence Audiology, we believe in providing value to our clients. As such, we periodically roll out promotions or special offers, especially during festive seasons or special occasions. We recommend checking our official website regularly or contacting our front desk for the most up-to-date information on ongoing promotions. Our team will be more than happy to inform you about any current or upcoming discounts.

Do You Offer Any Financing Options For Your Services?

Yes, Essence Audiology provides various financing options to ensure our services are accessible to everyone. Please contact our clinic for detailed information.

What Are The Operating Hours Of Essence Audiology?

Our clinic operates from 9 AM to 5 PM on weekdays. However, it's best to call ahead or check our website for any changes in timings.

How Can I Provide Feedback About My Experience At Essence Audiology?

We value patient feedback. You can provide feedback directly at our clinic, through our website, or via phone.

Do You Collaborate With Other Medical Professionals?

Yes, collaboration is a crucial aspect of our approach at Essence Audiology. We understand that hearing health can sometimes intersect with other medical specialties. As such, we maintain a collaborative relationship with ENT (Ear, Nose, and Throat) specialists and other medical professionals in the area. This ensures that our patients receive comprehensive care, benefiting from a multidisciplinary approach when needed.

Can I Buy Hearing Protection Products At Essence Audiology?

Certainly! Recognizing the importance of hearing protection, especially in specific environments or activities, Essence Audiology offers a curated selection of top-quality hearing protection products. Whether you need earplugs for swimming, noise-canceling earmuffs for loud events, or any other protective gear, we have you covered. Feel free to visit our clinic or get in touch to explore our range of products and get recommendations based on your specific needs.

Hearing Test

What Is A Hearing Test?

A hearing test, or audiometric test, is a diagnostic procedure that evaluates an individual's ability to perceive different sounds and determines the type, degree, and specifics of hearing loss.

How Long Does A Hearing Test Take?

A typical hearing test at Essence Audiology usually takes about 30 minutes to an hour, depending on the individual's needs.

Is The Hearing Test Painful?

No, the hearing test is a non-invasive and painless procedure. You'll be asked to respond to a series of tones and sounds played through headphones. At no point should you experience discomfort or pain. If you do feel any unease, it's essential to inform the audiologist immediately.

How Often Should I Get A Hearing Test?

It's recommended to have a hearing test every few years or sooner if you notice any changes in your hearing or are exposed to loud noises regularly.

What Should I Expect During A Hearing Test At Essence Audiology?

During the test, you'll be placed in a soundproof room, wear headphones connected to an audiometer, and listen to various tones and frequencies. The audiologist will record your responses to create a detailed profile of your hearing capabilities.

Is There Any Side Effects After Taking A Hearing Test?

No, a hearing test is non-invasive, and no side effects are associated.

Do I Need To Bring Any Documents Or Medical Records For The Hearing Test?

While not mandatory, bringing any previous audiological records or relevant medical history can benefit a comprehensive assessment.

Can I Bring A Family Member Or Friend During The Hearing Test?

Absolutely! We encourage patients to bring someone along, especially if they'll be involved in understanding the results or making decisions.

What If I Need A Second Opinion On My Hearing Test Results?

We support patients seeking second opinions. We can provide a copy of your test results for another audiologist's review if needed.

How Soon Will I Get The Results Of My Hearing Test?

Usually, our audiologist will discuss the results with you immediately after the test. Our experts will explain the findings and provide recommendations based on the results.

How Should I Prepare For My Hearing Test?

It's advisable to avoid exposure to loud noises for at least 24 hours before the test. Also, ensure your ears are free of excessive wax, which might affect the test results.

Can Children Undergo Hearing Tests At Essence Audiology?

Yes, Essence Audiology is equipped to conduct hearing tests for individuals of all ages, including children.

Is There A Fee For The Hearing Test?

Yes. The cost can vary based on the type of test and other factors. Please contact us for specific pricing details.

How Often Should Children Get Hearing Tests?

Children should have their hearing tested at birth, before starting school, and periodically, as healthcare professionals recommend.

What If I'm Nervous About The Hearing Test?

Our friendly staff and audiologists will ensure you're comfortable and understand each step of the process.

What If I Discover I Have A Hearing Loss After The Test?

If a hearing loss is detected, the audiologists at Essence Audiology will provide recommendations, ranging from hearing aids to lifestyle changes or medical referrals, depending on the severity and type of hearing loss.

Is There An Age Limit For Undergoing A Hearing Test?

No, we offer hearing tests for individuals of all ages, from infants to seniors.

Can I Test My Own Hearing?

Yes, several online hearing tests and mobile apps are available to test your hearing. These tests can give you a general idea of your hearing capabilities. However, it's important to note that online tests and apps are not as accurate or comprehensive as professional tests conducted by audiologists in a controlled environment. If you suspect any hearing issues or if your online test indicates potential hearing loss, it's essential to consult with a professional audiologist for a thorough evaluation.

Do I Need To Take A Hearing Test Even If I Don't Notice Any Hearing Issues?

Regular hearing tests are recommended as preventive care, even if you don't notice any immediate issues.

What's The Difference Between A Hearing Screening And A Comprehensive Hearing Test?

A hearing screening is a quick test to determine whether you have hearing loss. If you fail the screening, you'll be recommended for a comprehensive hearing test, which provides a detailed analysis of your hearing capabilities across different frequencies.

Hearing Aids

What Are Hearing Aids?

Hearing aids are designed to amplify sound, assisting those with hearing impairments to hear more clearly and communicate effectively.

How Do I Know If I Need A Hearing Aid?

Suppose you're experiencing difficulties in hearing conversations, frequently asking people to repeat themselves, or find yourself increasing the TV or radio volume. In that case, it might be time to consult an audiologist for a hearing test.

Are There Different Styles Of Hearing Aids?

Yes, there are various styles, including Behind-The-Ear (BTE), In-The-Ear (ITE), In-The-Canal (ITC), and Completely-In-Canal (CIC).

Can I Wear Hearing Aids While Showering Or Swimming?

Most hearing aids are not waterproof. Removing them during activities like showering or swimming is recommended to prevent damage.

How Often Should I Replace The Batteries In My Hearing Aids?

Battery life varies depending on the hearing aid model and usage. Typically, batteries last between 3 to 14 days. It's advisable to always have spare batteries on hand.

Do Hearing Aids Come With A Warranty?

Yes, most hearing aids from Essence Audiology come with a manufacturer's warranty that covers repairs and servicing for a specified period.

Can I Try Hearing Aids Before Purchasing?

Yes, Essence Audiology often offers trial periods, allowing you to experience the benefits of hearing aids before making a final decision.

Can I Wear My Hearing Aids During Air Travel?

Yes, you can wear your hearing aids during air travel. However, turning them off during takeoff and landing is advisable to avoid potential interference with the aircraft's communication systems.

Do I Need Separate Hearing Aids For Both Ears?

If you have hearing loss in both ears, it's generally recommended to use two hearing aids for a balanced and natural sound experience. However, the final decision depends on the assessment and recommendation of the audiologist.

Are There Waterproof Hearing Aids Available At Essence Audiology?

While no hearing aids are entirely waterproof, many models available at Essence Audiology are water-resistant and suitable for light water exposure. It's essential to consult with our audiologists to understand the best options for your needs.

How Long Do Hearing Aids Last?

With proper care and maintenance, most hearing aids last between 5 to 7 years.

How Do I Maintain And Clean My Hearing Aids?

Regularly clean your hearing aids with a soft, dry cloth. Avoid using water or cleaning solutions. It's also advisable to have them professionally cleaned and checked at Essence Audiology periodically.

Can Auditory Aids Cure Hearing Loss?

No, hearing aids don't cure hearing loss, but they significantly improve hearing by amplifying sounds, making it easier for individuals to listen and communicate.

Can I Use My Hearing Aids While Using Other Electronic Devices?

Yes, most modern hearing aids are designed to be compatible with electronic devices like smartphones, TVs, and radios. Some even offer Bluetooth connectivity for a seamless auditory experience.

Do Hearing Aids Produce Feedback Or Whistling Sounds?

While modern hearing aids are designed to minimize feedback, it can occasionally occur. If you experience persistent feedback, it might be due to improper fitting or earwax buildup. Consult with Essence Audiology for adjustments.

How Do I Adjust To New Hearing Aids?

Adapting to new hearing aids can take time. It's essential to wear them regularly, gradually increasing the duration. If you face any issues, consult the audiologists at Essence Audiology for adjustments.

What Should I Do If My Hearing Aids Get Wet?

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How Do I Store My Hearing Aids When Not In Use?

When not in use, store your hearing aids in their protective case, away from moisture and extreme temperatures. Opening the battery compartment to preserve battery life is also a good practice.

Can I Wear Hearing Aids While Sleeping?

It's generally not recommended to wear hearing aids while sleeping. It's best to remove them to allow your ears to breathe and to prolong the device's lifespan.

What Should I Do If My Hearing Aids Stop Working Suddenly?

Check the battery and replace it if necessary. Ensure the device is clean and free from earwax or debris. If the problem persists, contact Essence Audiology for assistance.


Judith Doughty

Essence Audiology has been my audiologist for a number of years.

I have always appreciated his quiet empathy, his professionalism as he answers my many questions and his willingness to discuss future options for me.

Catherine M.

Very competent and knowledgeable Audiologist.

I was made aware of all latest rechargeable technologies, I was made very comfortable to participate in the decision making process.

Best of all I was allowed to trial the hearing devices before I committed myself to the fulltime use and purchase.

Tiffany Smart

Took my young daughter in for a hearing test and the time and care that was provided, was second to none.

Absolutely wonderful!

David C.

Essence Audiology are great service providers. They have been highly supportive and responsive to the Hearing Aid needs of my family.

The team has been both kind and gentle with the testing of my elderly mother and been willing to make her life easier by seeing her at her nursing home.

Opening Hours

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

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